Frequently Asked Questions

---

Yes. You may use as many Facebook accounts as you wish depending on your advertising budget and limitations set by Facebook. We provide a discounted rate to promote more than one account. 

Within 3-5 business days, or sooner. There is information that we will collect from you during this time, including ad content (photos, text, links, contact info, etc.), Facebook login info, geo-targeting constraints, etc. Once we have everything needed for an effective advertising campaign, we'll post the first ad.

Yes, in paid ads, but not on Facebook Marketplace. Phone numbers on Marketplace are automatically censored and appear as [hidden information]. Attempts to circumvent this rule have been known to result in account damage, so it's best to withhold phone numbers until customers reach out via Messenger.

Yes! For every qualified client you refer, we'll discount you by $100 monthly. New clients must spend $3k+/month to be qualified, and you'll continue to receive your discount for as long as your referrals use MarketMaster. We do not limit this discount, and you may refer as many new clients as possible until you receive a 100% discount. We love when clients refer their friends, family and associates.

Facebook Marketplace is not available to new users. This is to protect genuine marketplace users from spam and abuse. It takes between 30 and 90 days to access Marketplace on new accounts. You may be prompted to verify your identity by uploading photo ID and providing your physical address. The procedure takes up to 4 months, so get started ASAP. 

No. Linking buy-and-sell groups to your ads is a proven way to target a larger audience and sell more products. When you have decided which groups you would like to join, we will link your ads to those groups for no additional cost. It's your responsibility to find and research groups before adding them to your account. Choosing the wrong groups can be devastating. 

Facebook Marketplace doesn't always show ads in the order that they were posted, and Facebook uses multiple servers to store data. If you are having trouble finding your ads, we will send you the link to view them directly. The Facebook algorithm is worth billions of dollars and is constantly changing. This change drives our innovation. 

Discovery calls are always free, but you'll pay $185 for our 20-30 minute strategy consultation to unlock the knowledge we've acquired over the years. This consultation reveals critical proprietary information needed for your success and is refunded with the first $5000 spent with MarketMaster. Bypass years of confusion and fast-track your success. 

No. Credit card, cash, certified check, money order or wire transfer only. We do not allow chargebacks and have litigated when clients try to steal from us. We keep careful records, including  screenshots, screen recordings and recorded phone calls, to prove that we've fulfilled our obligations. Any attempt to charge back or steal intellectual property will be prosecuted with vigor.

If you're banned from using Marketplace, it's because you didn't follow Facebook's Community Standards or Commerce Policy. We offer a proprietary technique that restores access to Marketplace with much higher probability than traditional appeal methods and it is available for purchase on our web store. If you are paying for lead generation services on your Marketplace when it gets banned, we do not offer a refund but may elect to provide an advertising credit to be used for alternative services like SEO or paid advertising.

Absolutely, 100% of the time. It's our best interest to respect your privacy. We hope to earn your trust and will gladly sign a Non-Disclosure Agreement for an additional $499 one time payment.

Return on ad spend is always variable no matter what agency you choose. MarketMaster guarantees top quality, but your ability to close sales will ultimately determine ROAS. If you're struggling to close deals, we offer comprehensive sales training and provide strategies to master the art of closing. Clients using MarketMaster typically see 10x-20x ROAS.

Yes. We help service businesses like installers, cleaners, credit repair, etc. It is challenging to advertise services on Facebook Marketplace due to their restrictive commerce policy. Not all businesses will get good results on Marketplace. For select business categories, we offer a work-around to help you bypass Facebook's rules and get better results.  

Cancellations are allowed if 5 days notice is given. If we don't hear from you 5 days prior to renewal, your card will be billed and services will continue for another month. WARNING: If you cancel subscription services, your website and ads will also be cancelled, deleted and unrecoverable. You may purchase copyrights at any time prior to cancellation if you wish to own the content we've created for your campaign. You must not restrict our access to your account until all proprietary content is deleted. Attempts to steal our intellectual property will result in aggressive flagging until you lose advertising privileges. Play fair.

Marketing is gambling and there is no guarantee of success. For a deeper look at how we generate amazing results for other clients, visit our Youtube channel: www.Youtube.com/@MarketMasterGroup 

We provide the evidence needed for. you to make an informed decision. When you're ready to trust us, we're ready to get started! Remember; advertising success doesn't translate into business success, and there is much more required to boost sales than getting customers in the door. If you have operational shortcomings, it's imperative to solve those first.

All campaigns begin within 3-5 days of payment. Results are variable, depending on what type of business you have, your geographic region, the time of year, etc. For categories like appliances, contractor supply, flooring and other need-based products and services, you may get results in as little as 24 hours. For lower-demand goods like hot tubs, or thick markets like flooring installation, we focus on improving lead quality and conversions. Most agencies need 6 months to fully optimize your marketing, but we may achieve these results in as little as 3 months with your full cooperation. 

Refunds are only available in the event of accidental billing. If you violate Facebook's rules and lose access before we can fulfill your monthly services, we may elect to credit you for alternative lead generation services, but this is not guaranteed. We don't provide remedies for client-negligence. If your account is suspended due to flagging by dissatisfied customers, no credit will be given. It's important to follow the rules and respect your customers so they don't flag your ads! All sales are final and chargebacks will be prosecuted as fraud, unjust enrichment and breach of contract. 

If business truly becomes slow, it's your duty to let us know. Many factors affect business outside of our control, including the time of month, time of the year, holidays, Facebook violations, poor pricing, shadow-banning, flagging by dissatisfied customers and vengeful competitors, an unappealing offer, low-quality inventory photos, disorganized storefront, unprofessional salespeople, unimpressive websites and a weak brand. 

Our policies only allow us to assess this data after 6 months of continuous advertising. This prevents anomalous slow-downs from being misinterpreted as the result of ineffective marketing. If your campaign remains slow despite multiple revisions, it's possible that Facebook violations, restrictions and shadow-banning may be the cause. However, if business is slow due to sub-optimal store operations like poorly trained salespeople, it is your responsibility to resolve shortcomings and bottlenecks.

We allow up to two edit requests on Facebook before posts are promoted to paid ads. You are not permitted to perform these edits on your own; our team handles execution. Only some content can be edited, and our experts have the final say. If your preferences interfere with a good advertising campaign because of improper aesthetics, function or algorithm optimization, these edits will be forbidden for your own protection. Examples include requests to use bad photos or irrelevant literature. You are NEVER allowed to edit or renew Marketplace listings. We work with the Facebook algorithm to generate the best results. Our system is like loaded dice that will bring you accelerated growth. When you experiment by changing our ads, it's a major gamble and we have a duty to stop you. 

When you cancel services, our proprietary content will be deleted unless you purchase copyrights separately. All ads designed for your monthly subscription, or for pay-per-lead marketing, are the intellectual property of MarketMaster and will be deleted upon cancellation of services. As long as you pay for services, you'll continue to receive the benefits of our content and strategies. If you LOVE our ads, feel free to request purchasing them for unlimited use.

Our responsibility is to generate qualified leads and deliver them to you seasonably. To guarantee that you get the most out of services, your sales funnel must be optimized. Without funnel optimization, great marketing can still produce low revenue. Example: If the greeter at your front door scares away prospective customers, you'll need to retrain him. If your salespeople can't close deals, the leads you buy will go to waste. We offer comprehensive training to help you manage your share of responsibilities. Quickly learn how to familiarize your team with a third party marketing agency, how your salespeople should approach customers, what to do if a customer is dissatisfied, where to place signage for maximum impact, how to redirect customers who want out-of-stock inventory, etc.